frequently asked questions, tips and support...

What does your NICEIC accreditation mean?
NICEIC stands for ‘National Inspection Council for Electrical Installation Contracting’ and it's the primary UK standards agency for independent electrical contractors.
Electrical contractors join NICEIC to give customers confidence that they are competent and trustworthy; this is why you see the NICEIC logo on many electrical contractor’s websites, including ours.
The NICEIC check our standards to make sure that we’re following guidelines, working within laws and providing a safe standard of electrical work. As well as ongoing checks they visit us annually to conduct a full audit of our company premises, equipment, work and competence.
The NICEIC says:
'Our aim is to protect everyone who uses electricity from unsafe electrical installations in their homes, places of work and leisure. To achieve this, we maintain a register of electrical contractors that we assess as complying with the various standards, codes of practice and Scheme rules. Enrolment with NICEIC is voluntary, but electrical contractors that are competent and conscientious about the service they offer customers would consider it a priority to enrol.'
My electrics have tripped, what can I do?
- If your electrics have gone off, the first thing to do is to check the fuse board; is there one of the breakers/switches in the off position?
- If so, then try switching it back on and see if it stays in place. If it flicks back to the off position then it means there is still a fault and the board is trying to keep you safe by turning off the electrics where the fault is present. The switch should hopefully be labelled with which circuit it controls. i.e. downstairs sockets.
- You can then check what electrical devices are plugged into that circuit. Try unplugging all electrical devices and then trying the switch in the fuseboard again.
- If it comes on, then try plugging your devices back in one by one; if one of them trips the circuit again then that device may be faulty, so keep it unplugged.
If there are still issues, then give us a call and we can investigate - don't forget it's 01904 414035
I need some electrical work, what's the first step?
The first step is to give us a call and we'll take your details. We usually need to visit you to have a look at what works are required before we can provide you with a quote, however we can sometimes give you an estimate over the phone.
If we can’t give you an estimate, then we’ll arrange a free quote visit to suit you. We always provide a two-hour arrival time window, so that you can plan around our visit and we can offer you various dates and times to suit.
Ideally, we need a couple of weeks notice for a quote visit or non-urgent works, but if you need it a little sooner we can usually accomodate this.
Once our electrician has been out to see you and discuss the works, we'll send you a quote by email (or post if you'd prefer) usually within 48 hours of the quote visit, unless we need to find out more information or do some research.
We always try to be open and honest with our pricing and cut out any jargon, but if you’re unsure about anything, please ask us any questions at any stage of the process and we'll be happy to help.
Call us on 01904 414035 to book in your quote visit or to get a bit of advice.
I am a landlord, what do I need to do in terms of electrical testing?
As a landlord, you will need to make sure that the property or business you are renting out has a valid EICR: Electrical Installation Condition Report, conducted by a qualified and competent electrician, as this is now a legal requirement.
An EICR is conducted at the property/site and the electrics will need to be turned off for some of the time; depending on the size of the property/site, this could be from 30mins-2hours, but we can advise you on this. You’ll need to give any tenants advance notice and advise them that the electricians could be at the property from 2 – 4 hours, again dependant on size.
Our electricians will then consult with a supervisor at our office and between them they will sign off an EICR test sheet, which you will be provided with along with your invoice.
The initial EICR test sheet will show one of two results:
1. Satisfactory/Pass
Which means that no further work is required by law and the test is valid for the period stated - usually 1-5 years at the discretion of the electrician. If this is the case we will provide you with a certificate and may make some recommendations for the future, however these are not compulsory by law.
2. Unsatisfactory/Fail
This means that there will be some compulsory works, which you will have to have completed within one month of the date of the EICR. We will provide you with a certificate showing which works are required along with a quote. Once these works have been competed a second EICR will be provided with a satisfactory outcome and this will usually last between 3-5 years.
I've been told I need a Part P, what is this?
We are registered with the electrical governing body, the NICEIC, which means that we can issue you with a Part P certificate where required.
Put simply, Part P of the Building Regulations is a UK rule that ensures electrical work in homes is safe and meets certain standards.
Part P applies to certain electrical work in houses, flats, and gardens, so if you're just changing a lightbulb or a plug, then Part P doesn’t apply. However, if you're installing a new socket or circuit or changing a fuseboard, then Part P rules apply.
A Part P certificate shows that our works have been carried out by a competent and qualified electrician and that we have notified and had the works signed off by a local building control department. We will issue you with the correct certification once our works have been completed and if you have any questions, just let us know.
If you are selling or buying a property then the solicitor will usually ask for all Part P certification as part of their checks, so you need to ensure that you keep all documentation safe!