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System For Reporting Electrical Problems - HMO & Landlords

This web page describes:

  • What a ‘system for reporting electrical problems’ is.
  • Why have a system to report electrical problems.
  • What a system to report problems should do.

System For Reporting Electrical Problems – What Is One?

A system for reporting electrical problems is the process by which:

  • A tenant reports an electrical problem.


  • What the landlord does to fix the problem.


  • What the landlord does to check the problem has been fixed.


  • The record of the job.

What do you do when a tenant reports a problem? The ‘system’ can be simple, a written diary or an Excel spreadsheet; the important thing is to have a ‘system’.


System For Reporting Electrical Problems – Why Have One?

A landlord should have a system for reporting electrical problems:

  • To be a good landlord.
  • Show that he\she is taking all reasonable steps to ensure electrical safety.
  • A record of expenses that the landlord can reasonably claim is a business expense.
  • A record of expenses for tax purposes.

What A Fault Reporting System Should Do

All landlords and HMOs must have a system to report electrical faults; fault reporting must be more than the tenant phones the landlord and the landlord phones the electrician.


Fault reporting should include:

  • A unique number for each fault report.
  • Time and date the fault was reported.
  • Description of the fault.
  • Whether the fault was routine or emergency.
  • Which electrician dealt with the fault.
  • Time and date the fault was fixed.
  • Date and time the tenant confirmed the fix.

The landlord should tell the tenant who will fix the fault and arrange a time with the tenant for the electrician to call.


The fault system can be anything from an Excel spreadsheet to a specialist fault logging application program.


The fault reporting should always include a check by the landlord that the fault has been fixed; it could be the case that, for many different reasons, the electrician could not fix the problem. Double checking the fix ensures that the landlord has acted reasonably.


Judge Electrical Limited
15 Mulberry Court, Huntington, York, YO32 9TU
Telephone 01904 764845 (Landline), 07919 033113 Mobile)
Email info@judgeelectrical.co.uk
VAT No. 852917405. Company Number 6359328